THE ROLE OF ICT

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1. ICT systems which are used in airports are for computerised passenger and baggage handling systems. If these were to fail it would prove to be catastrophic, as customers would have to have their flights cancelled or delayed.

If a system in an organisation, such as an insurance company were to have an IT system failure then it would cost them. They would lose custom, as databases of different insurance policies would not be available to sell to the customer.

. Social impacts of introducing computerised information systems into business organisations it would create employment. The reason being because is teleworking were to be introduced, it would create more flexible hours for parents to work. If teleworking was introduced then people who have other commitments, such as picking and dropping off children at school, can do these things and still work at home for an organisation.

nd impact to society




An impact to the business of introducing computerised information systems � such as teleworking, would be that they do not have costs building/office space to pay. As employees would be working from home, office space would not be required, therefore cutting the organisation’s costs.

nd impact to the business

. Teleworking provides many different advantages and disadvantages to the employee and the organisation. The advantages to individuals of teleworking

· Workers can work better in a quiet environment at home rather than in a noisy office. For example, if the office is an open plan layout then the environment will be a lot nosier to work in. However, if they were working from home they may find it very beneficial, as it would be quiet for you to work in.

· Workers enjoy greater flexibility, and can arrange their working hours around other commitments they may have. For example, the employee might have to drop and pick up their children from school. If they are working from home this will be easier to do. If the individual is not working from home, commitments such as picking and dropping off children can be hard as most organisations require the employee to start work at a particular time.

· Travel costs - as there will be little need for the teleworker to commute to and from the office, this will thankfully reduce the expenditure on travelling arrangements, whether it be via car, train, bus or another means of transportation, and especially for those with children.

The disadvantages to the employee

· The lack of socialisation - with so many of the employees working away from the office, and in a confined area, there is little chance to meet new people through their line of work. This is why the people who telework often do not have the chance to socialise. One of the best places for socialisation is in fact the office, here you will meet new people and will manage to make many friends, so when working at home the process of socialisation is smaller, and the less people you will get to know.

· Finding the correct atmosphere to work in - When working at home one of the most essential aspects is to establish an area where you can work efficiently, an area that is quiet and can be set up for your Teleworking needs, i.e. desk and other relevant furniture. A lot of Teleworkers surprisingly have extensions built to their homes so that they can Telework in their own little environment away from all the hassles at home.

· Distractions - although it is correct to find the correct environment in which to work there will still always be distractions. Whether it is people outside your house digging whilst laying new phone lines or your own young children when they return from school. Here it is important to adjust to the environment and make sure that any little distraction does not distract you. There will always be time to see your children, this is why many teleworkers take a couple of hours off of work when their children return from school.

The advantages to the employer

· Employers can recruit people from a much wider geographical area.

· Saves money - with all of the employees teleworking the company has no need for an office, with this in mind there is little need for the company to own and rent an office space. Not only does it saves costs on rent bills but also on provisions, such aspects as desks, chairs, space, heating, car parking space. As well as canteen food, and beverages which are consumed on a daily basis.

The disadvantages to the employer

· Productivity - Although now computers are capable of monitoring how much progress is made whilst teleworking, it still gives a small indication of the actual progress. Employers are concerned with how much progress the employees are actually making. The only way they can keep an eye on them is in the office, as they are not in the office the only way that the employer can monitor employees is by the progress of their work. They can also use this with the indication from the computers to determine who is the most successful of the teleworking employees.

Advantages to society pollution in the environment falls, as there are fewer cars on the road because more employees are working from home.

Disadvantage the NHS bill could increase as employees are exercising less because they are working from home.

4. Professional progression within the ICT industry requires more than just technical skills. Other necessary skills that are required include having good communication skills, good interpersonal skills and a good understanding of the industry, standards and acting as a professional.

· Communication skills are needed so that employers and employees can effectively communicate with each other.

· Interpersonal skills are needed to help and organisation’s progression, as it would help employees to work in a team. If employees have good interpersonal skills it would help teams to work harder and make the organisation more successful.

· A good understanding of an industry is needed so individuals can help the progression by working to improve. Individuals and teams could try and fill niches in the market to progress further.



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